This week, host June Thomas talks to Jessamyn West, a librarian in rural Vermont who's working to improve computer literacy and access to library services in her community. In the interview, Jessamyn explains her process for helping people to learn basic computer skills, like building a resume, setting up an online dating profile, or learning how to use a mouse. She also talks about her broader mission to make sure technology is intuitive and accessible to everyone who needs it. After the interview, June and co-host Isaac Butler discuss mantras and understanding your strengths and weaknesses. Send your questions about creativity and any other feedback to working@slate.com or give us a call at (304) 933-9675.

For many manufacturers, digital transformation efforts are yielding tangible results including operational efficiencies, improved time to market as well as the ability to better meet ever-evolving customer expectations. However, according to Forrester, up to 93% of companies agree that innovation technologies are necessary to reach their digital transformation goals. For instance, an organization's ability to understand and effectively leverage artificial intelligence (AI) has surfaced as a key differentiator. According to a recent Cognizant report, "Investing in AI: Moving Along the Digital Maturity Curve," AI plays a critical role in enabling businesses to churn through data at the scale and precision required to succeed in today's global environment. The use of AI signals a shift in focus from the data collection phase, including initiatives like the Internet of Things (IoT) to generate data, to the data insights phase (i.e., AI).

The migration to online and mobile has created a conundrum for banks. They have worked hard to sell the convenience of digital channels to the point that they now find themselves in reactive mode -- they are waiting for customers to need something. The 20 startups selected for this year's FinTech Forward Companies to Watch are helping banks replicate, and in some cases enhance, the close bonds they often share with their customers in person through digital channels. The companies are redefining personal banking and personal security. They're using artificial intelligence to offer virtual assistance.